RecovAdapt Terms & Conditions
Effective Date: August 2025
Welcome to RecovAdapt. These Terms & Conditions (“Terms”) govern your use of our website (www.recovadapt.com.au) and the purchase of any products or services from us. By using our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.
1. Use of Website
You agree to use this website only for lawful purposes. You must not use the site in any way that could damage, disable, or interfere with its operation or security.
2. Orders & Payments
All prices are in Australian Dollars (AUD) unless otherwise stated.
Payment is accepted via secure third-party providers.
Orders are subject to availability and confirmation of payment.
We reserve the right to cancel or refuse any order at our discretion.
3. Subscriptions
By subscribing, you agree to a monthly recurring payment automatically billed to your selected payment method each month.
Subscriptions require a minimum of two (2) renewals. You may cancel at any time after your second renewal has been processed.
To cancel, log into your account, navigate to the Subscription Manager, and click the Cancel button next to your active subscription. Ensure cancellation is done at least 48 hours before your next billing date.
4. Shipping, Delivery & Damage Policy
Orders are typically processed within 1–2 business days.
Shipping within Australia includes Standard (3–7 business days) and Express (1–3 business days) options. International shipping times vary by destination. You are responsible for any import duties, customs charges, or local taxes.
Each shipment is automatically insured up to $100; additional insurance is available at checkout. Tracking information will be emailed once your order is dispatched.
Delivery & Damage Policy:
Customers are responsible for monitoring their order tracking once a shipping confirmation has been sent.
If your parcel has not arrived within 14 days of dispatch, you must notify us so we can investigate. Failure to notify us within this timeframe may limit our ability to assist.
If your item arrives damaged, you must contact us immediately and provide clear photographs of:
The outer box
The internal packaging
The damaged item itself
The shipping label
These images are required for us to lodge a claim with the courier and arrange a replacement or resolution. Claims without sufficient evidence may not be processed.
Delivery timeframes provided are estimates only and delays may occasionally occur. We are not liable for delays outside our control.
5. Returns & Refunds
Returns must be initiated within 30 days of delivery. Products must be unopened, unused, and in original condition.
Shipping costs are non-refundable unless the return is due to a product issue.
Refunds will be processed within 5–10 business days of receiving the returned item and will be issued to your original payment method.
Any claims relating to defective or missing products must be notified within 7 days of delivery. Claims made after this period may not be eligible.
6. Warranty Policy
Opened consumable products (e.g., supplements) are not covered under warranty.
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or refund.
Reusable items (e.g., bottles or containers) are covered by a 30-day replacement guarantee if they are faulty or not functioning as intended.
7. Product Disclaimer
Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
These statements have not been evaluated by the Therapeutic Goods Administration (TGA).
Information provided by RecovAdapt is for informational purposes only.
Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medications, or have medical conditions.
The information on our website is not medical advice and should not replace consultation with a healthcare provider.
8. Affiliate Program Terms
Affiliates earn a commission on eligible purchases made through their unique tracking link.
Standard Affiliates earn 15% commission; verified Practitioners earn 30%.
Self-referrals are not permitted and may result in commission forfeiture.
RecovAdapt reserves the right to monitor and audit affiliate activity to ensure compliance with program terms.
9. Intellectual Property
All content on this website, including text, images, logos, and videos, is owned by RecovAdapt and protected by copyright. You may not copy, reproduce, or use any content without our written permission.
10. Limitation of Liability
To the maximum extent permitted by law, RecovAdapt is not liable for any indirect, incidental, or consequential losses arising from your use of the website or products.
Use of our products is at your own risk.
11. Indemnity
You agree to indemnify and hold RecovAdapt, its directors, employees, and affiliates harmless from any claim, loss, liability, or expense (including legal fees) arising from your use of our website or products, violation of these Terms, or infringement of any rights.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia, and any disputes must be resolved in the courts of Queensland.
13. Privacy & Data Use
We collect and process personal information in accordance with our Privacy Policy.
By using our website, you consent to the collection, storage, and use of your information as described.
You may opt out of marketing communications at any time.
14. Prohibited Conduct
You may not:
Copy, reproduce, or distribute our content without permission.
Post harmful, misleading, or offensive material.
Hack, disrupt, or misuse the website.
15. Force Majeure
RecovAdapt is not liable for delays or failure to fulfill obligations due to events beyond our reasonable control, including natural disasters, strikes, or shipping disruptions.
16. Age Restrictions
You must be 18 years or older to purchase supplements or create an account on our website.
17. Electronic Communications
By using our website or purchasing our products, you consent to receive electronic communications from RecovAdapt, including order confirmations, updates, marketing emails, and account notifications.
18. Termination
RecovAdapt reserves the right to suspend or terminate your access to our website, products, or services if you breach these Terms.
19. Promotions & Discounts
All promotions, discount codes, and vouchers are subject to availability and may be withdrawn or amended at any time. Only one promotional offer may be applied per order unless otherwise stated.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
21. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.
22. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website after changes constitutes your acceptance of the updated Terms.
Need Help?
If you have any questions or concerns about these Terms and Conditions, please feel free to contact our customer service team at:
Email: info@recovadapt.com
Business Hours: 9am – 5pm, Monday – Friday
Thank you for visiting RecovAdapt!