RecovAdapt Privacy & Usage Policy
Effective Date: March 2026
At RecovAdapt, we respect your privacy and are committed to protecting your personal information. This Privacy & Usage Policy explains how we collect, use, store, and disclose your information when you use our website (www.recovadapt.com.au) or purchase our products.
1. Information We Collect
We may collect the following personal information: Name, email, and phone number; shipping and billing addresses; purchase history; browsing data on our site (via cookies) to track affiliate sales and improve functionality; email and SMS marketing preferences; and any other information you voluntarily provide to us. We do not intentionally collect sensitive information, such as health data, unless you provide it voluntarily.
2. How We Use Your Information
We use your information for the following purposes: to process and fulfill orders and subscription services; for customer support and communication regarding your orders; to send marketing communications with your consent; to improve website functionality and user experience; for legitimate business purposes, such as fraud prevention and analytics; and to issue invoices (including GST where applicable), and meet Australian taxation requirements.
3. Legal Basis for Processing
We collect and process your personal information based on: Consent – e.g., for marketing communications; Contractual necessity – e.g., to process orders and fulfill subscriptions; and Legitimate business interests – e.g., website analytics and fraud prevention.
4. Data Security
We take reasonable steps to protect your personal information. All transactions are encrypted via SSL and handled by secure third-party platforms. While we use industry-standard measures to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Marketing Communications
By providing your email or phone number, you consent to receive marketing communications from RecovAdapt. You can unsubscribe at any time by following the links in emails or contacting us at info@recovadapt.com. You can also withdraw consent to SMS marketing at any time.
7. Cookies & Tracking
We use cookies to enhance your browsing experience, track affiliate sales, and analyze website performance. You can disable cookies via your browser settings; however, some features of the website may not function properly without cookies. Cookies may include analytics tools such as Google Analytics and Klaviyo.
8. Third-Party Services
We do not sell your personal information. Your data may be shared with third parties to fulfill our services, including WooCommerce (e-commerce platform), Klaviyo (email marketing), AU Post (shipping), payment processors for secure payment handling, and other third parties strictly necessary for order fulfillment or legal compliance. Your information may be transferred and stored outside of Australia; we ensure that these third parties comply with applicable data protection laws.
9. Your Rights
You have rights regarding your personal information, including requesting access to the information we hold about you; requesting correction of inaccurate or incomplete information; requesting deletion of your information where applicable; objecting to the processing of your data; and withdrawing consent to marketing communications at any time. To exercise any of these rights, contact us at info@recovadapt.com.
10. Children’s Privacy
Our website and services are not intended for children under 18 years of age, and we do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy & Usage Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy & Usage Policy, please contact our customer service team at info@recovadapt.com during business hours (9am – 5pm, Monday – Friday).
13. Supplement Safety Disclaimer
It is the customer’s responsibility to consult with a qualified healthcare practitioner before using any RecovAdapt supplements. Ensure that any supplements are safe for your individual use and confirm there are no interactions or conflicts with any medications you are taking. RecovAdapt products are intended to complement a healthy lifestyle and are not a replacement for professional medical advice or prescribed treatment.
